Contact Us
Need help with an order? Fill out our support form. For partnerships, media inquiries, or general questions, reach out via email. We typically respond within 24 hours (Mon–Sat, IST).
Order Support
Issues with your purchase?
Having problems with an order you placed? Fill out our dedicated support form and we'll assist you promptly.
Open Support FormGeneral Inquiries
samantha@genghis.proFor partnerships, press inquiries, media backlinks, or any other questions, email us directly. Include relevant details for faster assistance.
Send EmailWhat are you contacting us about?
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Media Kit & Brand Assets
Need our logos, brand guidelines, or high-resolution assets for your publication? We provide comprehensive media kits for journalists and content creators.
Press Releases & News
Looking for the latest company updates, product launches, or industry insights? Access our press releases and breaking news announcements.
Affiliates & Ambassadors
Interested in partnering with us? Join our affiliate program or become a brand ambassador to earn rewards while promoting crypto gift cards.
Rewards
Questions about our Rewards Program, tier benefits, or reward redemption? Get help with your account and maximize your benefits.
Support / FAQ
Need help with your order, payment issues, or have general questions? Our support team is here to assist you with any technical or account-related inquiries.
Backlink Guidelines
Contextual links in relevant articles (Fintech/Crypto/Shopping) are appreciated.
Preferred anchor: brand "Genghis" or descriptive ("buy gift cards with crypto").
Share the live URL; we can reciprocate with product resources or expert quotes.
Hours & Response Time
Typical Reply
Within 24 hours
Business Days
Mon–Sat, 10:00–19:00 IST
Remote Team
Fastest via email
Frequently Asked Questions
Get answers to the most common questions about contacting us
Ready to Get in Touch?
Choose the best way to reach us based on your needs. For order-related issues, use our support form. For everything else, send us an email.